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April 30, 2002
HP Boycott??? I've not been
I've not been
well supported -- and no, that's not a jock-strap complaint...
The issue is basically this. A few years ago I bought an HP Pavilion
desktop PC. I got it from an online distributor. It was factory
refubished from HP and came packaged accordingly with software and OS
included. After the USB nightmare, it became clear I needed to
reestablish the OS on the machine. Using the Recovery disks included
with the Pavilion would theoretically allow me to replace the OS and
the basic disk image built specifically for this Pavilion and all its
internal circuitry. Theoretically....
is the key word... There is one broad assumption -- and that is that HP
included the "correct" Recovery disk in my package. They did not. The
Recovery Program starts and indicates it is wrong for that hardware.
HP's customer care site SELLS the correct disks for $25. Can I afford
it? Yes. Should I have to pay for it? Absolutely not. So, I'm like 12
days into email support He** and am two days into expecting a phone
call from escalated support, which they indicated would occur in 6-7
business days... Wow. Thanks Carly. Good luck with that merger /
lawsuit thingy. I'll blog the results of MY issue as I have updates...
Meanwhile I am laptop bound, and getting by, but not overly happy about
it. Later...
Tom
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Posted by gcrgcr at April 30, 2002 10:02 PM
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